Terms and Conditions
Terms for using Nativo.
Last updated: July 17, 2026. For details about data handling, read our Privacy Policy.
Service provider
Puteáni-Holl Ákos e.v., 9400 Sopron, Hőflányi utca 39. Registration number: 58329698. Tax number: 45746794-1-28. Phone: +36706381088. Email: hello@usenativo.com.
Acceptance
By accessing or using Nativo, you agree to these Terms and acknowledge our Privacy Policy.
Accounts and access
You are responsible for keeping your account access secure and for activity under your account. Nativo accounts are intended for your own personal learning use and must not be shared, resold, scraped, or used to provide a competing automated service.
Beta access
During beta testing, access may be invite-only, feature availability may change, and paid subscriptions may be temporarily unavailable. Joining the waitlist does not guarantee access, but we may contact selected testers by email.
Subscriptions and billing
Paid plans are subscription products billed through Stripe when billing is open. Prices are shown before checkout, and your plan limits apply to the billing period shown in the app. If beta testing is active, checkout may be paused and you may be asked to join the waitlist instead.
Cancellation
You can cancel a paid plan from the Nativo billing screen or the Stripe Customer Portal. Cancellation takes effect at the end of the current paid billing period, and paid features remain available until then unless the account is suspended for abuse or legal reasons.
Refund policy
Mandatory consumer rights always apply. If you are an EEA consumer, you generally have a 14-day withdrawal right for a distance contract. If you expressly request immediate performance during that period, you may owe a proportionate amount for service already supplied; the right may be lost only where the law permits and after the required express acknowledgement. For mistaken charges or Nativo-side failures, contact us within 14 days and we will review the request promptly.
Taxes and invoices
Payments are processed by Stripe and invoices are issued through Szamlazz.hu after successful payment. Nativo currently invoices from Hungary using the operator's applicable tax status, including AAM where applicable. The invoice and checkout page control the final tax treatment; tax settings may change if the operator's legal or tax obligations change.
Service scope and generated output
Nativo provides language-learning features based on your recordings, transcripts, and generated learning materials. Generated transcripts, translations, feedback, and examples may contain mistakes and should not be treated as professional, legal, medical, financial, or immigration advice.
Data processing
The Privacy Policy explains the purposes and lawful bases for processing. Core account, recording, lesson, and billing processing is necessary to provide the contracted service; optional analytics is based on separate, withdrawable consent.
Acceptable use
You agree not to misuse the service, attempt unauthorized access, violate laws, or upload harmful/illegal content.
Usage limits and fair use
Plan limits, recording limits, generation limits, rate limits, and feature availability may be enforced automatically. We may temporarily limit or disable features to protect reliability, security, provider budgets, or other users.
Recording consent
You are responsible for ensuring you have the right to record and upload audio. Do not upload recordings of other people without appropriate permission.
Suspension and termination
We may suspend or terminate access for abuse, fraud, payment disputes, security risks, legal reasons, or serious Terms violations. You can export or permanently delete your account from Profile. Deletion cancels an active subscription and removes active learning data, while legally required invoice records may be retained.
Changes
We may update these Terms as the product evolves. Material changes will be reflected on this page. Continued use after changes means acceptance of the updated Terms.
Contact
For billing, refund, cancellation, privacy, or account requests, contact hello@usenativo.com.
Questions? Write to hello@usenativo.com.